Pre Order Policy

Please review our pre-order policy to ensure a seamless experience.

1. Commitment to Pre-Order:

  • Placing a pre-order confirms your intent to purchase a product before it becomes available for general sale.
  • Pre-ordering does not guarantee immediate shipment; it secures your place in line for when the product is released or restocked.

2. Payment Authorization:

  • Pre Order payments are necessary to secure your reservation and initiate the pre-order process.
  • By pre-ordering, you allow us to charge your payment method the:
    • Full amount: Full payment of the pre-ordered item(s), including applicable taxes and shipping fees, will be charged at the time of placing the order. 
    • Partial payment (50%): A partial payment of 50% of the total amount of the pre-ordered item(s), including applicable taxes and shipping fees, will be charged at the time of placing the order. The remaining payment, including applicable taxes and shipping fees will be due upon shipping date. 

3. Release Dates and Estimated Shipments:

  • Release dates for pre-ordered items are provided on the product pages and are subject to change. We will do our best to communicate any updates or delays promptly.
  • Estimated shipment dates are provided based on information from suppliers and manufacturers and are subject to change.

4. Payment Processing:

  • Your payment method will be automatically charged at the time of placing the pre-order for the full amount or 50% of the total amount of the pre-ordered item(s), including applicable taxes and shipping fees. Please ensure that your payment information is up-to-date to facilitate smooth processing. 
  • The remaining payment for pre-ordered items will be automatically collected from the initial partial payment method upon shipping.
  • Declined Payment Method Protocol:
    • If, for any reason, the original payment method used for the partial payment is declined during the automatic collection of the remaining payment, you will be charged a processing fee of $100.
    • You will have 5 business days to rectify the payment by updating your payment information or providing an alternative payment method.
    • If the payment issue is not resolved within the specified timeframe, the pre-order will be canceled, and your initial payment amount will be issued as a store credit.

5. Order Modifications and Cancellations:

  • To request modifications or cancellations to your pre-order, please fill out our Contact form or contact our customer support team at info@tlbespoke.ca within 48 hours of placing the pre-order.
  • Pre-order cancellations made within 48 hours of placement will be fully refunded onto the original payment method. Please allow 1-2 days to process the refund. 
  • Cancellations beyond the initial 48 hours are treated as a pre-order refund and is outlined below.

6. Refunds & Returns:

  • Refunds for any pre-order payments beyond the 48-hour cancellation notice that have not been shipped, may be refunded in the form of store credit, at our discretion.
  • Returns on pre-ordered items that have already been shipped and/or received are subject to our standard Return Policy. Please review for more information.

7. Product Availability:

  • Pre-order availability is on a first-come, first-served basis. Placing a pre-order does not guarantee availability if demand exceeds the available quantity.

  • In the rare event that the pre-ordered product becomes unavailable due to unforeseen circumstances such as production issues or inventory constraints, we will promptly notify you and payment resolution is outlined below.

  • Resolution of Payment if Pre-Order is Unavailable: 
    • If the product becomes unavailable, and your payment has already been processed, we will initiate a full refund to your original payment method.
    • The refund will be processed promptly, and you will be notified of the cancellation. We apologize for any inconvenience this may cause and appreciate your understanding.

    8. Communication:

    • We will keep you informed about the status of your pre-order through email updates. 

    By placing a pre-order with us, you acknowledge that you have read and agreed to these pre-order payment policies.

    For any questions or concerns, please contact our customer support team at info@tlbespoke.ca.

    Thank you for choosing Tailored Living Bespoke!