Pre Order Policy

Please review our pre-order policy to ensure a seamless experience.

1. Commitment to Pre-Order:

  • Placing a pre-order confirms your intent to purchase a product before it becomes available for general sale.
  • Pre-ordering does not guarantee immediate shipment; it secures your place in line for when the product is released or restocked.

2. Payment Authorization:

  • Pre Order payments are necessary to secure your reservation and initiate the pre-order process.
  • By pre-ordering, you allow us to charge your payment method the:
    • Full amount: Full payment of the pre-ordered item(s), including applicable taxes and shipping fees, will be charged at the time of placing the order. 
    • Partial payment (50%): A partial payment of 50% of the total amount of the pre-ordered item(s), including applicable taxes and shipping fees, will be charged at the time of placing the order. The remaining payment, including applicable taxes and shipping fees will be due upon shipping date. 

3. Release Dates and Estimated Shipments:

  • Release dates for pre-ordered items are provided on the product pages and are subject to change. We will do our best to communicate any updates or delays promptly.
  • Estimated shipment dates are provided based on information from suppliers and manufacturers and are subject to change.

4. Payment Processing:

  • Your payment method will be automatically charged at the time of placing the pre-order for the full amount or 50% of the total amount of the pre-ordered item(s), including applicable taxes and shipping fees. Please ensure that your payment information is up-to-date to facilitate smooth processing. 
  • The remaining payment for pre-ordered items will be automatically collected from the initial partial payment method upon shipping.
  • Declined Payment Method Protocol:
    • If, for any reason, the original payment method used for the partial payment is declined during the automatic collection of the remaining payment, you will be charged a processing fee of $100.
    • You will have 5 business days to rectify the payment by updating your payment information or providing an alternative payment method.
    • If the payment issue is not resolved within the specified timeframe, the pre-order will be canceled, and your initial payment amount will be issued as a store credit.

5. Order Modifications and Cancellations:

  • To request modifications or cancellations to your pre-order, please fill out our Contact form or contact our customer support team at info@tlbespoke.ca within 48 hours of placing the pre-order.
  • Pre-order cancellations made within 48 hours of placement will be fully refunded onto the original payment method. Please allow 1-2 days to process the refund. 
  • Cancellations beyond the initial 48 hours are treated as a pre-order refund and is outlined below.

6. Refunds & Returns:

  • Refunds for any pre-order payments beyond the 48-hour cancellation notice that have not been shipped, may be refunded in the form of store credit, at our discretion.
  • Returns on pre-ordered items that have already been shipped and/or received are subject to our standard Return Policy. Please review for more information.

7. Product Availability:

  • Pre-order availability is on a first-come, first-served basis. Placing a pre-order does not guarantee availability if demand exceeds the available quantity.

  • In the rare event that the pre-ordered product becomes unavailable due to unforeseen circumstances such as production issues or inventory constraints, we will promptly notify you and payment resolution is outlined below.

  • Resolution of Payment if Pre-Order is Unavailable: 
    • If the product becomes unavailable, and your payment has already been processed, we will initiate a full refund to your original payment method.
    • The refund will be processed promptly, and you will be notified of the cancellation. We apologize for any inconvenience this may cause and appreciate your understanding.

    8. Communication:

    • We will keep you informed about the status of your pre-order through email updates. 

    By placing a pre-order with us, you acknowledge that you have read and agreed to these pre-order payment policies.

    For any questions or concerns, please contact our customer support team at info@tlbespoke.ca.

    Thank you for choosing Tailored Living Bespoke!

    Returns Guidelines

    1. Initiate Return within 7 Days: Contact us at returns@tlbespoke.ca or fill out our contact form within 7 days of receiving your product(s) to obtain a Return Authorization Code (RAC). Proof of purchase will be required (e-Receipt, or electronic order confirmation). Unfortunately, requests beyond 7 days may not be guaranteed and are handled case by case at our discretion.
      Please note: If your refund is the result of damage during shipping, you must notify us within 2 days of receiving. More information on shipping damages below.
    2. Return Authorization Code (RAC): All returns must have a valid RAC. Items returned without one will be refused and shipped back at your expense.
    3. Restocking Fee: Eligible products are subject to a restocking fee (see categories below) to account for administrative, inspection, handling and processing time.
    4. Return Window: Return the product(s) to our warehouse in Edmonton, AB, Canada within 30 days from the delivery date. You will be responsible for return shipping costs.
    5. Product Condition: Items must be returned in new, unused condition, unassembled, and in their original packaging. Please note: If you had selected White Glove shipping with your order, ensure that the delivery team does not dispose of any packaging during delivery.
    6. Inspection and Refund: We inspect returned items within three business days. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at returns@tlbespoke.ca.

    Eligible products for return are subject to a 25% restocking fee of the purchase price at our discretion to account for administrative, inspection, handling and processing time.

    These items are final sale and not eligible for returns:

    • Gift Cards
    • Custom Orders or made-to-order items
    • Mattresses, bedding, blankets, throws, towels, bath mats & linens, bath products, tablecloths and placemats (for sanitary reasons)
    • All hard-wired lighting (regardless if installed or not)
    • All mirrors
    • Clearance, Sale, and Special Promotional Items
    • If your return is due to shipping damages, contact us within 2 days of receiving the product(s) to start the returns process.
    • Please Note: For carrier/freight shipment damages, please inspect all cartons and items upon delivery, documenting any damages with photos or short videos and noting any damage on the delivery receipt. Claims for shipping damages must be documented in the presence of the carrier.
    • All shipping damage claims must be provided with documentation as outlined above.
    • If you wish to cancel your order, kindly let us know within 48 hours of placing it.
    • Refunds for orders not yet shipped are processed within 48 hours of notification.
    • Cancellations made after 48 hours may not be guaranteed, as items may already be processed and already in transit.
    • If the order has already shipped, it is considered a return: Accept the item upon delivery and initiate the "General Return Process" outlined above. Please note that shipping fees associated with shipped items are non-refundable.

    We recognize the inconvenience caused by defects and share your frustration in these circumstances. Our dedicated is happy to assist with these situations.

    • If you think your order requires a defect claim, please contact us at claims@tlbespoke.ca. Please see our Warranty guidelines for more information on eligibility.