Our Return Policy

At Tailored Living Bespoke, your satisfaction is at the heart of our mission and we want to ensure that your shopping experience with us is nothing short of delightful. To make your returns hassle-free, please follow these simple steps:

Step 1: Understand Your Purchase
Before finalizing your order, it is essential to verify all product dimensions and descriptions for its intended space. Your thoughtful consideration into how the product fits and moves into your space greatly contributes to the success of your purchase. If an item cannot be delivered due to size or access issues, you will be responsible for return and processing fees.

Step 2: Eligibility Check
To confirm if your order qualifies for a return, review the list of eligible product categories and associated restocking fees below. Keep in mind that shipping and extra expedition fees associated with shipped products are non-refundable.

Step 3: Follow the Returns Guidelines
Our General Returns Process is outlined below. For defects and warranty claims, please refer to our Warranty guidelines. All other inquiries can be directed to our friendly support team through our Contact Form. We are ready to assist you.

Returns Guidelines

  1. Initiate Return within 7 Days: Contact us at returns@tlbespoke.ca or fill out our contact form within 7 days of receiving your product(s) to obtain a Return Authorization Code (RAC). Proof of purchase will be required (e-Receipt, or electronic order confirmation). Unfortunately, requests beyond 7 days may not be guaranteed and are handled case by case at our discretion.
    Please note: If your refund is the result of damage during shipping, you must notify us within 2 days of receiving. More information on shipping damages below.
  2. Return Authorization Code (RAC): All returns must have a valid RAC. Items returned without one will be refused and shipped back at your expense.
  3. Restocking Fee: Eligible products are subject to a restocking fee (see categories below) to account for administrative, inspection, handling and processing time.
  4. Return Window: Return the product(s) to our warehouse in Edmonton, AB, Canada within 30 days from the delivery date. You will be responsible for return shipping costs.
  5. Product Condition: Items must be returned in new, unused condition, unassembled, and in their original packaging. Please note: If you had selected White Glove shipping with your order, ensure that the delivery team does not dispose of any packaging during delivery.
  6. Inspection and Refund: We inspect returned items within three business days. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at returns@tlbespoke.ca.

Eligible products for return are subject to a 25% restocking fee of the purchase price at our discretion to account for administrative, inspection, handling and processing time.

These items are final sale and not eligible for returns:

  • Gift Cards
  • Custom Orders or made-to-order items
  • Mattresses, bedding, blankets, throws, towels, bath mats & linens, bath products, tablecloths and placemats (for sanitary reasons)
  • All hard-wired lighting (regardless if installed or not)
  • All mirrors
  • Clearance, Sale, and Special Promotional Items
  • If your return is due to shipping damages, contact us within 2 days of receiving the product(s) to start the returns process.
  • Please Note: For carrier/freight shipment damages, please inspect all cartons and items upon delivery, documenting any damages with photos or short videos and noting any damage on the delivery receipt. Claims for shipping damages must be documented in the presence of the carrier.
  • All shipping damage claims must be provided with documentation as outlined above.
  • If you wish to cancel your order, kindly let us know within 48 hours of placing it.
  • Refunds for orders not yet shipped are processed within 48 hours of notification.
  • Cancellations made after 48 hours may not be guaranteed, as items may already be processed and already in transit.
  • If the order has already shipped, it is considered a return: Accept the item upon delivery and initiate the "General Return Process" outlined above. Please note that shipping fees associated with shipped items are non-refundable.

We recognize the inconvenience caused by defects and share your frustration in these circumstances. Our dedicated is happy to assist with these situations.

  • If you think your order requires a defect claim, please contact us at claims@tlbespoke.ca. Please see our Warranty guidelines for more information on eligibility.